Privacy policy

Studently is a trademark of LP Services. LP Services attaches great importance to the protection of personal data and is committed to ensuring that the collection and processing of your data, carried out from the site www.groupelp-services.com (hereinafter the "Site"), complies with the General Data Protection Regulation ("RGPD") and the French Data Protection Act (Loi Informatique et Libertés). Aware of our duty of transparency and anxious to build a relationship of trust with those who entrust us with their personal information, we have drawn up this privacy policy (hereinafter the "Policy"), in order to inform you as to how your personal data is used, by whom and for what purposes, your rights and the means to implement them.

In this privacy policy, "we" or "us" or "LP Services" refer to Privilege Hotels & Resorts, a simplified joint stock company registered with the Toulouse Trade and Companies Register under number 503 444 325, whose registered office is located at 23 rue Bayard, 31 000 Toulouse, responsible for processing your personal data carried out from the www.groupelp-services.com website. If you have any questions about our processing of your personal data, we invite you to contact us via our contact form on the Site, or contact our data protection team directly at the following address dpo@lppromotion.com.

This Policy concerns in particular the processing carried out in the following situations:

• Site visits:The processing of personal data of Site users, in the context of their visits, in particular by means of electronic tracers called "cookies".

For further information on the use of electronic tracers on the Site, you can consult our dedicated Cookie Policy.

• Contact and correspondence:The processing of your personal data when you contact us to enquire about our services.

In these contexts, the categories of personal data collected may include, in particular:

• Names and contact details:Nominative data (your first and last names) and your contact details (email address, postal address, telephone number ...);
• Electronic identifiers:The electronic identifier of your device (computer, cell phone, tablet ...), including your IP address or advertising identifier;
• Information you provide to us:Any information you may mention when you contact us by e-mail, telephone, contact form or any other channel (this may include, for example, information on the type of property you are interested in, or the geographical area of your property search);
• Copies of all exchanges between you and LP Services;
• Information we collect automatically: During each of your visits, we may collect, in accordance with applicable legislation and with your consent, where applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as in particular your IP addresses, connection data, type and versions of Internet browsers used, types and versions of plug-ins in your browser, operating systems and platforms, data concerning your browsing path on our site (in particular the pages visited, content, search terms used, duration of consultation of certain pages). This information is collected via cookies. This information may also be used to improve the functionality and performance of the application used.

Contact and correspondence: We analyze, sort and classify your information when we become aware of your interest in our services, via the Site's contact form, e-mail message, social networks or any other communication channel. Where appropriate, we contact you to respond to your request.

Managing the contact requests we receive. Preparing responses to requests sent to us. Where applicable, the continuation of our relationship with the requester in the context of our activities.

For the study of information entered via the Site's contact forms, the consent of the person who contacted us. You may withdraw this consent at any time by contacting us at dpo@lppromotion.com. For the study of information received through other communication channels (e-mail, telephone ...) our legitimate interest in processing requests for information received by our teams. For our subsequent exchanges with you: our legitimate interest in exchanging with people who have shown an interest in our services.

Your personal data is collected by LP Services for its own use. It may, however, be transmitted to third parties, and in particular with:

• Our technical service providers or suppliers, in particular as part of the maintenance, hosting and security of our IT systems, including in particular the management and hosting of our Website, our telephony and e-mail systems and our Newsletter routing systems ;
• Public authorities, if we are required to disclose or share your data in order to comply with a legal obligation to which we are subject;
• Our professional, legal and financial advisors, including our lawyers, chartered accountants and statutory auditors;
• Potential investors or purchasers in the event that we sell our company.

General criteria: We undertake to keep your personal data only for as long as is necessary to carry out the processing operations mentioned in this Policy, taking particular account of the following criteria:

• The nature and purpose of the processing in question,
• The category of data processed,
• The applicable limitation periods,
• The applicable contractual provisions,
• Industry standards,
• The recommendations of the Commission Nationale de l'Informatique et des Libertés (CNIL).

In the case of a rental request:

• In the case of a refused request, the data is deleted immediately
• In the case of an accepted request, we retain the throughout the rental. As soon as the rental ends, the data is immediately deleted.

In particular, you have the rights mentioned below in connection with the processing of your personal data by us. These rights will be analyzed in accordance with your specific situation. For example, you will only be able to withdraw your consent to the processing of your data where there is no other applicable legal basis.

Your rights include:

• The right to request:
  Access to your personal data and information about our processing thereof ("right of access");
  To correct or complete your personal data if it is inaccurate ("right of rectification");
  The erasure of your personal data ("right to be forgotten");
  A limitation on the processing of your personal data ("right to limitation") ;
• The right to object to the processing of your personal data by LP Services ("right to object");
• The right to request your personal data in a usable electronic format and/or the transmission of such data to another organization ("right to data portability");
• The right to withdraw your consent to the processing of your data insofar as the processing is based thereon. In this case, the lawfulness of processing carried out prior to the withdrawal of consent will not be called into question.
• The right to define directives relating to the retention, erasure and communication of your personal data after your death ("post-death directives").

If you wish to exercise any of these rights, please send your request by post to the following address: LP Services - A l'attention du DPO - 23 rue de Bayard - 31 000 Toulouse cedex 6 or by email to dpo@lppromotion.com

You also have the right to lodge a complaint with the CNIL on the following website: https://www.cnil.fr/

All your personal data is hosted on our internal servers in France and on external Cloud servers located in the European Union.

Where does LP Services transfer data?

The Company does not wish your data to be stored outside the European Union. However, some service providers, in particular software solution providers, may be located outside the European Union.

Prior to transfers outside the European Union, LP Services undertakes to implement the procedures required to obtain the guarantees necessary to secure such transfers, in particular to countries that would not present an adequate level of protection, through the European Union's standard clauses.

Where is the data collected via our website hosted?

LP Services uses an IT service provider to host the data linked to the management of the web page and applications

This data is hosted via collective or dedicated servers at OVH. This subcontractor allows the IT Service Provider to choose the physical location for data storage. The IT Service Provider has formulated the choice that data be hosted on servers located on French territory.

You will find all information relating to the protection of personal data on their site: https://www.ovh.com/fr/protection-donnees-personnelles/.

What is a cookie?

A cookie is a system capable of storing and/or collecting information relating to the navigation of the user's terminal (computer, tablet...) subject to the user's agreement and unless opposed by the user.

Finalities of cookies used on the web

These cookies enable LP Services to store information relating to registration or access to our services, to implement security measures or to adapt the presentation of services to the terminal's display preferences (language, operating system...). They also enable you to access your personal account.

Cookies enable us to compile statistics and volumes of visits to and use of the various elements making up the Services (pages and content visited, path taken) such as GOOGLE ANALYTICS, to carry out studies in order to improve the content offered by the Services. Cookies also enable us to personalize your relationship with our company by offering you targeted advertising. In this respect we may use the services of online advertising companies

If the User wishes to obtain more information on Cookies, their rights and how to block them, they can consult the http://www.youronlinechoices.eu/ website or that of the CNIL at https://www.cnil.fr/vos-droits/vos-traces/les-cookies/. Users can also modify their cookie preferences directly from the interface provided for this purpose by clicking on this link

User's choice regarding cookies

Users can express and modify their cookie wishes at any time.

The User may configure his/her browser so that cookies are saved or rejected, on a one-off or permanent basis.

The fact that you continue browsing after being informed of the categories of cookies that may be installed on your computer and their purposes constitutes your consent to the deposit of cookies on your computer.

It is possible that the chosen setting may modify and/or restrict access to and use of the Services.

To this end, the Site includes different categories of cookies that will only be installed if you continue browsing after reading the banner displayed on the first page visited of the site and informing you of their existence and purpose, or once you have set your cookie preferences by using the link provided for this purpose on the cookie banner.

Technical cookies

If you refuse to save cookies on your computer, you will no longer be able to benefit from a certain number of functionalities and your browsing on the Site may be modified or simply impossible.

LP Services declines all responsibility for any consequences related to the degraded operation of Services resulting from LP Services' inability to record or consult the tracers necessary for the operation of the Site that are refused or deleted by the User.

Statistics and audience analysis cookies

These cookies enable us to compile statistics concerning the volume of visits to our websites and services (number of visits, unique visitors, pages viewed) and statistics concerning the use of the various elements making them up (sections and content visited, browsing paths taken).

These cookies also enable us to improve the interest and ergonomics of our website, our services and the various elements making them up. They are also used to offer you content tailored to your interests. Finally, they enable us to detect any navigation difficulties.

Advertising and targeted advertising cookies

Advertising cookies notably enable:

• avoid the repeated display of the same advertisement, even when the advertisement is not linked to your preferences,
• determine in real time which advertisement to display according to your centers of interest with regard to your recent browsing on the Sites and the Application and on other sites,
• help improve your browsing experience and make it more interesting, as well as improve the relevance of messages that are likely to be sent to you having previously accepted the possibility,

Also LP Services is likely, subject to your choice, to associate browsing information processed by Cookies with your Personal Data in order to send you, for example, electronic prospecting.

You may exercise a choice of cookie preferences in accordance with article 8.4.

Third-party cookies

The Site may use social network plug-ins such as Youtube, Facebook, Twitter, LinkedIn... For example, if the Customer is connected to Youtube while browsing the Site, and activates a Youtube video used on the Site, Youtube will be able to directly link their visit to their Youtube profile even if the Customer has not used the share button.

If the Customer interacts using the plug-ins, for example by clicking on the Facebook "Like" button or leaving a Facebook comment, the corresponding information will be transmitted and stored on a Facebook server.

LP Services does not manage the data collected by the Social Networks via the buttons or widgets. You should familiarize yourself with the personal data protection policy published by the Social Networks concerned, and this, in order to find out how the data collected by the latter is processed and used, as well as the setting options available to it to protect its privacy.

If you do not want the Social Network to link the information collected via our Company to your Social Network user account, you should log out of the Social Network before consulting the Site

How to exercise your cookie management choices?

By continuing to browse the Site, you accept that cookies from the Publisher and third parties, may be deposited on your terminal, for the purposes specified in the information banner and in this Charter.

You can exercise your choices by using the link provided for this purpose on the cookie banner.

LP Services implements directly or ensures through its service providers that the latter implement all appropriate technical means in accordance with the rules of the art, to maintain the integrity, digital and physical security, confidentiality of data and in particular prevent them from being distorted, damaged, or unauthorized third parties from accessing, capturing or using them, in particular by means of protection such as the implementation of an SSL certificate, encryption, access codes, firewall, antivirus and all other appropriate technical means.